Unified Communications Business Benefits

January 10, 2017 | Author: | Posted in Communications

The value of unified communications business benefits far outweighs the initial cost to modify existing infrastructure designs. Businesses should take advantage of the opportunity to transform their everyday operations regarding Internet and telephony into a system that reduces downtime, cost, and intermittent errors.

The two worlds of communication, data systems and telecommunication systems, continue to evolve and become more similar despite their disparate beginnings. In fact, what began as two separate systems divided by diverse technologies has developed into two similar structures with redundant and parallel infrastructures.

Unified communications business benefits are generated through the melding of computing and telephony into a finely tuned call, multimedia, cross media, and messaging management system that encompasses all aspects of communication in the business world. Unified communications can break down the differences, combine the similarities, and produce a unified data and telephony system that generates additional business benefits.

The latest discoveries in technology lead to unified communications that can transform everyday operations from reliable and steady to reliable, quick, and efficient. The business benefits quickly become obvious as costs are reduced, productivity is enhanced, and profits are increased.

Unified communications simplifies the work space by combining telephony systems with data systems. Voice applications are switched to IP capability, allowing employees to use what already sits in front of them. It enables employees to produce more with less equipment. In fact, e-mail, instant messaging service, phone service, and mobile operations can all be used together on an integrated network system that features a single unified framework.

Business benefits begin with increased employee productivity. It continues with lower overhead costs and refined communications. In fact, unified communication can lead to additional business benefits in that it also reduces the workload of administrative employees as well as reduces the need to assign specific employees to deal with customer service concerns.

Streamlining communications also reduces the cost of maintenance, facilitates compliance, and features enhanced flexibility to keep up with changes in technology or the need to transform future communication needs.

Furthermore, changes in the communication infrastructure can help to facilitate mandated regulatory compliance. Unified communications leads to simplified transformation and incorporation of necessary changes in order to meet regulatory compliance measures. As you can see, the business benefits continue to spread and the growth of the company continues to expand. The IT infrastructure is often the heart of an enterprise and as such, when it is beating soundly, the enterprise is growing forward in leaps and bounds.

Unified communications can offer choices to business organizations that want to reap the benefits of a streamlined, more effective communication system. It can unify existing tools and systems including Internet, Fax, desktop phone systems, voice mail, and IP systems. The communication tools encompass a wide array including e-mail, faxes, Interactive Voice Response (UVR), VoIP telephone service, video conferencing, audio conferencing, and instant messaging. Unified communications provides significant business benefits to those enterprises that are savvy enough to take advantage of them now in order to increase the potential for success later.

Ricky Boyd, CCIE 2901, is the Cisco Practice Leader at thinkASG where he specializes in Unified Communications solutions.


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